It is MEP's responsibility to enforce child and spousal maintenance orders by collecting payments and forwarding them to the appropriate individuals. MEP can only enforce maintenance when the debtor, creditor or Crown has registered with the program. MEP seeks the voluntary cooperation of all people involved in orders for maintenance.

MEP will:

• maintain the confidentiality of their clients' personal information
• attempt to collect on all maintenance orders
• conduct child status reviews at the request of debtors who believe their children may no longer be eligible for support under their court order
• initiate the removal of collection actions within 14 days when debtors pay their arrears and make arrangements for future payments. Wage support deduction notices issued due to a debtor's failure to pay maintenance will normally not be terminated until the file is closed.

MEP does not obtain court orders for clients, change the amount of support ordered by a court or otherwise vary a court order. MEP also does not provide legal advice or legal representation to clients or deal with custody, access or parenting time issues.